Privacy Policy

Privacy Policy

The Flite Lab respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.theflitelab.co.za and interact with our services.

Who We Are

The Flite Lab is a South African-based hobby store specialising in radio-controlled aviation kits and components. Our mission is to make flight affordable, educational, and accessible for everyone—whether you're a beginner or a seasoned flyer.

Information We Collect

  • Personal Details: Name, email address, phone number, and delivery address provided during order checkout or enquiry submissions.
  • Payment Information: We do not store payment card details. Payments are securely processed via trusted third-party gateways such as Payfast.
  • Usage Data: Information collected automatically, such as IP address, browser type, and interactions with our website.

How We Use Your Information

  • To fulfil orders and provide customer support
  • To send order updates and respond to enquiries
  • To improve website functionality and service quality
  • To send restock notifications (if opted in)
  • To comply with legal obligations

Cookies and Tracking

We may use cookies to enhance your browsing experience. You can manage cookie settings through your browser preferences.

Data Sharing and Storage

We do not sell or trade your personal information. Limited information may be shared with couriers or service providers solely for order fulfilment and communication purposes. All data is stored securely, and only authorised personnel have access to customer information.

Third-Party Links

Our website may include links to external sites. We are not responsible for the privacy practices or content of those third-party sites.

Your Rights

You have the right to request access to your personal data, correct any inaccuracies, or request deletion. Contact us to submit such a request.

Children’s Privacy

We do not knowingly collect data from individuals under 18 without parental consent. If you believe we have inadvertently collected such information, please contact us.

Security

We take data protection seriously and implement appropriate technical and organisational measures to safeguard your information.

Policy Updates

This Privacy Policy may be updated from time to time. Changes will be posted on this page with the revised effective date.

Contact Us

If you have any questions regarding these Terms, please contact us: